Frequently Asked Questions
Find answers to common questions about our products and services
Products
What are nicotine pouches?
Nicotine pouches are tobacco-free products that contain nicotine, flavorings, and plant-based fibers. They are placed under the upper lip and deliver nicotine without smoke or vapor.
How strong are the pouches?
Our pouches range from Regular (4-8mg/g) to Ultra Strong (16mg+/g). We recommend starting with regular strength if you're new to nicotine pouches.
Shipping
How long does shipping take?
Shipping within Estonia typically takes 1-3 business days. International shipping to Finland, Sweden, and other Baltic countries takes 3-7 business days.
Do you offer free shipping?
Yes! We offer free shipping on all orders over €50 within Estonia. International orders over €75 also qualify for free shipping.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
Returns
Can I return products?
Due to health and safety regulations, we cannot accept returns on opened products. Unopened products can be returned within 14 days.
Legal
Do I need to be 18+ to order?
Yes, all our products are restricted to individuals 18 years or older. Age verification is required at checkout.
Usage
How should I store nicotine pouches?
Store in a cool, dry place away from direct sunlight. Refrigeration can help extend freshness but is not required.